With a host of convenient features, it's a fast and secure way to handle everyday banking wherever and whenever it suits you.
With Mobile App you can:
- Check your account balances and account activity
- Pay bills
- Transfer money between accounts
- Manage scheduled payments and transfers
- Send or receive an INTERAC e-Transfer†
- Add an INTERAC e-Transfer recipient from your mobile contacts
- Deposit cheques on the go with Deposit Anywhere™
You will use the same login credentials as you do for MemberDirect. If you are not currently signed up for MemberDirect, contact us today and we will get you started.
How do I download the mobile app?
The Turtleford CU App can be downloaded in just three easy steps:
For iPhone users:
- Using your iPhone, search for "Turtleford CU" in the App Store
- Select the app icon, and verify that the author of the app is Turtleford CU
- Tap the icon marked "Free," then tap again when it changes to "Install"
- Using your Android phone, tap the search icon and search for "Turtleford CU" on Google Play™
- Select the app icon, and verify that the author of the app is Turtleford CU
- Tap the icon marked "Install," then tap “Accept” in the next screen
Now you can browse selected account balances on the go, even before you've logged in. Just activate the QuickView feature in the app, and a single tap of the screen will keep you in the know.
Privacy and Security
It's our priority to keep your information safe, which is why our mobile app uses the same high level of security as our online banking website.
iPhone, iPod touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries.® TM Android is a trademark of Google Inc. TM Google Play is a trademark of Google Inc. Used under license. †Trade-mark of Interac Inc. Used under license.
Frequently asked questions about the mobile banking app
Do I have to pay anything?
Absolutely not. The Turtleford Credit Union app is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.
What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.
Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.
Will the mobile app work if I have a shared or joint account?
Yes. Just enter your account details as you normally would.
If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.
As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us (306) 845-2105.
How do I remove the app from my phone?
For iPhone users: removing the app is as easy as tapping and holding your finger down on the Turtleford CU icon, then tapping the "X" in the top right corner.
For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:
- Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
- Touch the app you’d like to uninstall.
- Select Uninstall.
